Terms and Conditions

Please read our Terms and Conditions carefully, if you do not agree to any of these, please do not use this website.

Introduction

This website is owned and operated by Animez. Animez is VAT registered, VAT Registration Number: 984081301.
Animez reserves the right to change the Terms and Conditions at any time, without notice. Any changes will be posted within this document. By use of this website, the Customer accepts that they are bound by the Terms and Conditions as they are written in this document.
The Customer should check this document regularly.

Pricing and Products
All prices on this website are in £ sterling (GBP) and includes VAT where appropriate. Prices and promotions that are offered by Animez on this website may differ from those in the Animez retail store and eBay. Animez makes every effort to ensure that the prices listed on this website are correct.
However, errors may occur and Animez reserves the right to alter product prices on this website without notice.
Other reasons for price alteration may include (but are not limited to) taxation changes or other duty increases. In the event that Animez changes the price of an item due to an error, the following Terms apply. Animez will inform the Customer as soon as possible of the amendment and of the correct price. The Customer may choose to fulfil their order at the correct price, or to cancel their order. If the Customer chooses to cancel their order and has already paid for the goods in question, Animez shall refund the full amount in accordance with these Terms and Conditions. The Customer should be aware that a pricing adjustment due to a promotion, sale or other offer is not considered an error in price by Animez and the above Terms do not therefore apply. Animez is under no obligation to fulfil an order for a product that was advertised at an erroneous price. Ownership of goods does not pass into the hands of the Customer until Animez has received full payment.
Animez takes reasonable care in listing the product detail's and description's as accurate as possible. However, if a product offered by Animez is not as described, you may return it its original packaging and in a resalable condition with all seals and wrappings.

Health and Safety
All products available from Animez carry a CHOKING HAZARD and are NOT suitable for children under 3 years old. It is the responsibility of the purchaser to enforce this restriction as Animez accepts no responsibility for the inappropriate misuse of its products.

Availability
Where a release date is listed on this website, that date is subject to information received from the supplier of the item. Animez will not be held responsible if that item is delayed or cancelled, or if the content or cover art has changed.

Delivery and Shipping
Product prices on this website are exclusive of delivery and shipping charges, with the exception of the Total Price listed under the Customer’s Shopping Cart, which is inclusive of these charges.
All deliveries will be made to the address that the Customer gives for delivery of the product. Animez reserves the right to refuse to deliver to an address that may not be secure. This address could be (but is not limited to) a communal postal address or a PO Box. In this event, Animez will inform the Customer as soon as possible. Animez will not be liable to the Customer in the event that Animez is prevented by circumstance from delivering product that the Customer has ordered. The Customer should be aware that, when goods are shipped internationally, they are subject to opening and inspection by Customs authorities.

Delayed / Lost Delivery:

Animez only considers an order is lost if it is not received within 14 days after the date Animez has dispatched the order.
Claims for lost orders can only be applied for after 28 days from the date the order was dispatched. It is recommended that the customer call their local Royal Mail Collection Office/Depot as in many cases that it is being held for the customer to collect. It is known that the postman don't always leave a card regarding a mis-delivery.

Right to Cancel, Refund / Returns
The Customer may cancel their order, for any reason and at any time, up to seven working days after the Customer has received their goods. A ‘working day’ means a Monday, Tuesday, Wednesday, Thursday or Friday (excludes Public Holiday). In the event that the Customer wishes to cancel their order, the Customer must contact Animez by writing, email, telephone.
Should a customer wish to invoke their right to cancel on any item, the product must be returned to Animez in its original packaging and in a resalable condition with all seals and wrappings.
Should the Customer invoke their right to cancel, the following Terms apply.
If Animez has not yet despatched the product, Animez will cancel the Customer’s order and arrange refund to the Customer’s account.
If Animez has already despatched the product, the Customer undertakes the responsibility to return that product to Animez.In this event, Animez will refund the cost of the item, but will not refund any postal charges paid by the Customer as part of their initial order. The Customer must return the item to Animez within 21 days of receipt to qualify for a refund.

Defective Goods
In the event that an item is defective, faulty or sent in error by Animez, the Customer may return the item/s by post. Animez will refund the cost of the item plus the cost of any postal charges paid by the Customer as part of their initial order. If the Customer requires a replacement, Animez will send that replacement to the Customer free of charge. The Customer must return the item to Animez within 21 days of receipt to qualify for a refund.

Links to Other Sites
This website contains links to other sites. These links are not in any way an endorsement by or an affiliation with Animez.
Animez does not accept responsibility for the content of any external sites.

Intellectual Property
All content of this website is the property of Animez and is protected by intellectual property and copyright laws. The Customer may access any part of this website and download or copy material for personal use only. The customer may not remove any copyright, trademark or intellectual property notice contained in original material from any material downloaded from this website. All trademarks appearing on this website are the property of their respective owners. Use of these trademarks is forbidden unless written permission is obtained from the owner of the trademark.

Data Protection
Personal details provided by the Customer to Animez through this website will only be used in accordance with the Privacy Policy of Animez.
By providing personal details to Animez, the Customer is consenting to the use of those details in accordance with the Privacy Policy as laid out on this site.

Other Information
The Customer must be over 18 years of age to buy product from this website. Animez reserves the right to correct any errors on this website, including description and image. Animez reserve the right to refuse or cancel any website order based on an incorrect description or image. These corrections may be made after the Customer’s order has been acknowledged. Animez reserves the right to decline to supply any individual or company without explanation. Animez reserves the right to suspend or terminate the Customer’s use of this website at any time without explanation. It is a crime to use a false name or a known
invalid credit or debit card number to attempt to order from this website. Animez will prosecute any Customer caught wilfully entering a fictitious order to the fullest extent of the law. If any single provision of these Terms and Conditions is found to be invalid by a Court of Law, the invalidity of that single provision will not affect the remaining provisions of these Terms and Conditions, which will continue to have full effect. The failure of Animez to exercise any right or remedy under these Terms and Conditions does not constitute a waiver of that right or remedy.


PRIVACY POLICY

Personal Information
Animez will only collect the Customer’s personal information for legitimate business purposes and will maintain appropriate safeguards to ensure the security and privacy of that information. When the Customer places an order on this site, Animez needs to know the Customer’s name, telephone number, email address, home address and delivery address.

Data Protection
Animez will only use the Customer’s personal information in accordance with the Data Protection Acts. Animez will not distribute the Customer’s personal information to any third party with the exception of law enforcement agencies. By ordering from Animez, the Customer is agreeing to be emailed by Animez with information about future products, offers and events. Should the Customer not wish to receive this information, they should contact the Animez on 0191 2619908, or by email at sales@animez.co.uk, and ask to be removed from the list. The Customer may review or change their personal information at any time by contacting Animez on 0191 2619908, or by email at sales@animez.co.uk.

Customer’s Consent
By using this website, the Customer signifies their agreement to the Animez Privacy Policy. If you do not agree with this policy, please do not use this website.
Animez reserves, under sole discretion, the right to change this Policy at any time, without notice. Any changes will be posted within this document. By use of this website, the Customer accepts the Policy as it is written here. The Customer should check this document regularly.



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